The eSourcing Capability Model for Client Organizations (eSCM-CL) is the best practices model that enables client organizations to appraise and improve their. The eSourcing Capability Model for Client Organizations (eSCM-CL) [Hefley a, b] is a “best practices” capability model with two. The eSourcing Capability Model for Client Organizations (eSCM-CL) is a capability model intended for those organizations that procure or source IT- enabled.

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So it includes ongoing practices together with practices in each of these phases of the sourcing life-cycle: Based on the working group inputs, literature reviews, interviews, and analyses of other frameworks, three dimensions were identified for the eSCM-CL Model: This translation was completed by Eric Baussand and Eric Herr. By using this site, you agree to the Terms of Use and Privacy Policy. Bill Hefley and published by Van Haren Publishing.

Client organizations will use this Model to improve their:. This analysis was conducted to determine the need for a sourcing model and to identify and confirm critical issues. To provide feedback or suggest changes to any of our publications, please use the Change Request form. Based esurcing these early learnings from use, the eSCM-CL may be revised to create a baseline model for certification purposes.

Development of the eSCM-CL Model | ITsqc

Interviews with organizations actively involved in sourcing began in January This article includes a list of referencesbut its sources remain unclear because it has insufficient inline citations.

The Table below shows the existing quality models and standards that were analyzed. As a result of this analysis, it was determined that existing frameworks do not comprehensively address the best practices needed to successfully source IT-enabled services.

The Capability Areas were Practice groupings that represented the need for the Practices to work as a system across the sourcing process, ensuring the analysis, establishment, management, expansion, and completion of sourcing relationships. It enables client organizations to appraise and improve their capability in fostering the development of more effective relationships, manage these relationships better, and experience less failures in their client-service provider relationship. Interview participants were asked to identify specific incidents which they experienced personally and which had an important effect on the final outcome [GremlerFlanagan ].


Development of the eSCM-CL

Initial efforts proved the need for a client-focused model, especially in light of the multitude of challenges that client organizations face, including:. Through interviews and feedback, experienced clients, service providers, sourcing advisors and consultants, and technical experts e. This effort was motivated by a premise that good sourcing outcomes require that best practices be followed by both the service providers esourcinf the clients in a relationship.

Retrieved from ” https: Those individuals who have expressed interest in reviewing the eSCM-CL were invited to provide constructive comments, and a public workshop was held to introduce the Model and solicit feedback.

Sourcing clients and service providers identified a set of critical issues that cover the formation, management, expansion, and completion of sourcing relationships. Also discussed at this second workshop were the proposed eSCM-CL product suite and the need for multiple Capability Determination methods. Please help to improve this article by introducing more precise citations. This updated literature review focused on identifying best practices what clients are currently doingchallenges from the client perspective, and existing Frameworks or Models.

Analysis, Initiation, Delivery and Completion. The Table below summarizes the organizations that have been involved in the eSCM-CL development activities; whether they be workshop participation or interviews.

Building on the extensive literature review [Kumar ] conducted in the development of the eSCM SP, an update [Khera ] to this literature review was begun, focusing on two key aspects: It should be noted that some organizations participated in interviews under non-disclosure arrangements, and asked that their organizational identities not be disclosed.


This workshop also examined groupings of Practices into prospective Capability Areas. March Learn how and when to remove this template message.

A key outcome of this workshop was industry validation of the need for best practice guidance such as the eSCM-CL.

This page was last edited on 6 Octoberesorcing This completed the first round of the validation of strawman best practices, which was followed by revisions and moedl second round of review by Consortium and Advisory Board Members.

The eSCM-CL esokrcing team validated the proposed model framework through the third Working Group meeting in Juneadditional meetings with Working Group participants throughoutand the fourth Working Group meeting in February The baseline eSCM-CL Model will not change for at least four years to ensure a stable baseline for certification and data collection, although the eSCM-CL is a living model that can be expected to grow and adapt to the changing needs of the sourcing community. Initial Practices in each Capability Area were identified.

eSCM-CL – Wikipedia

This workshop gathered community inputs on guiding principles for the eSCM-CL and reconfirmed key issues by obtaining a better understanding of issues from both client and service provider perspectives, and the differences between these perspectives.

These draft Practices and framework were reviewed by the Working Group. Existing quality models and standards were analyzed to understand their intent and orgaanizations, and to identify their potential applicability to the sourcing process organizwtions critical issues of sourcing.

Additionally, this workshop identified key issues to be addressed by the Model.