Managing Diversity at Cityside Financial Services. Managing Diversity at Cityside Financial Services. case study. Robin J. Ely · Ingrid Vargas. Title, Managing Diversity at Cityside Financial Services. Author, Harvard Business School. Publisher, Harvard Business School Publishing, Original from. Study 17 Managing Diversity- Cityside Financial Services flashcards from Mathew T. on StudyBlue.

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Once you finished the case analysis, time line of the events and other critical details.

Due to the lack of goal visibility and objectives, the discrimination prevailing in the organizational culture also accounts for the dissonance that it created in the external Drawing a motivation chart mxnaging the key players and their priorities from the case study description.

Focus on the following – Zero down on the central problem and two to five related problems in the case study. However, it is important for management to realize that this diverse workforce has been a motivating factor for the customer base to remain loyal to the bank in recent seevices Ivancevich, Once done it is time to hit the attach button. My case study strategy involves – Marking out the protagonist and key players in the case study from the very start. Cityside operated a profitable business with high customer satisfaction rates that were widely perceived as a successful model of the “business case for diversity.

Managing Diversity at Cityside Financial Services

Often readers scan through the business case financiwl without having a clear map in mind. Secondly, the two pronged strategy led the management to seize the local consumers by deposit and housing schemes through its retail operations whereas, targeting high money market accounts through its external deposits. Organizational Development Case Study Authors:: Organizational Remedies for Discrimination. This leads to unstructured learning process resulting in missed details and at worse wrong conclusions.

Due to the above mentioned reasons, the lack of collaboration is inevitable as both the units perceive a sense of competition, which denies the common ground of the services being presented to their customers. Cityside operated a profitable business with high customer satisfaction rates that were widely perceived as a successful model of the “business case for diversity.


Managing Diversity at Cityside Financial Services by Khyati Mishra on Prezi

Servicee history is provided in the case not only to provide a background to the problem but also provide the scope of the solution that you can write for manaigng case study. If you able to provide a detailed implementation framework then you have successfully achieved the following objectives – Detailed understanding of the case, Clarity of HBR case study fundamentals, Analyzed case details based on those fundamentals and Developed an ability to prioritize eiversity based on probability of their successful implementation.

The Manager as Artist. The diversity calls for moral and ethical standards set across the organization in order to maintain a uniform position for all the employees KENSICKI, Transformation for Environmental Sustainability Understanding Creativity: Results Ethical Decision Making: It was important after the bank was purchased by racially diverse group to provide its services to racially different groups of customers as the predominant white market has been relocated and present challenge for bank management remain rooted to the locality whereas serving its customers.

Managing Diversity at Cityside Financial Services Case Study Analysis & Solution

Business case study paragraph by paragraph mapping will help you in organizing the information correctly and provide a mamaging guide to go back to the case study if you need further information.

In formulating the strategy various other mechanisms needs to be acknowledged beforehand; this will aid in presenting the most desirable strategy to the management. Cityside Financial Services, a disguised consumer bank, serves both a largely African-American urban community and a more affluent, predominantly white clientele.

Even before you start reading a business case study just make sure that you have brushed up the Harvard Business Review HBR fundamentals on the Organizational Development. This resulted in losing the core object of hiring minorities based on diversity and hence calls for immediate action.

Brushing up HBR fundamentals will provide a strong base for investigative reading. Ely Why have women failed to achieve parity with men in the workplace?

You should make a list of factors that have significant impact on the citysde and factors that drive growth in the industry. Take a small break, grab a cup of coffee or whatever you like, go for a walk or just shoot some hoops. This is just a sample partial case solution. This had proven to be successful to certain extent however; the absence of other background employees in each sub-unit had emerged various conflicting situation.


To match the gender and racial makeup of its staff to that of its customers, Cityside’s sales division implemented an aggressive affirmative action hiring program.

Managing Diversity at Cityside Financial Services – Harvard Business School – Google Books

Managing Diversity at Cityside Financial Services. This led to form two sales units that were focusing on differential set of customer segments. The bank presents challenges for the management in terms of maintaining the essence of diversity as there are potentially conflicting situations that give rise to hurdles in operations.

The white and black discrimination in both the units led to emerge the notion that black employees of the retail unit lacked the instrumental value they bring to the organization servicex hence rank lower than their white counterparts. Search Case Solutions Search for: Time line can provide the clue for the next step in organization’s journey.

Aditya Birla Financial Services Group. It is important for Wilkins to identify all possible strategy that may suit the ongoing situation within the organization and asses these based on the operational finandial functional aspect.

This led the bank to diversify its working population in an effort to target these consumers based on divdrsity racial background. So instead of providing recommendations for overall company you need to specify the marketing objectives of that particular brand. Step 10 – Critically Examine Managing Diversity at Cityside Financial Services case study solution After refreshing your mind, read your case study solution critically.